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Error Code: 85010004
Possible Cause:
A forbidden HTTP communication or protocol was used.
- OR -
Your account does not have permission to sync with your current settings. Contact your Microsoft Exchange administrator.
Possible Resolution:
Remove the item from the synchronization list.
1. The Microsoft-Server-ActiveSync virtual directory on your server is configured to require SSL and you are using a device without SSL.
2. The Exchange virtual directory on your mailbox server is configured to require SSL.
3. This error could occur if host headers are being used and the request goes to the wrong Web site.
User Action:
1. a. On your Pocket PC 2003-based device, click Start, ActiveSync, Tools, Options, Server and check the box “This server uses an SSL connection”.
2. On your Smartphone 2003-based device, click Start, ActiveSync, Menu, Options, Server Settings, Connection and check the box “This server uses an SSL connection”.
3. Verify that host headers are configured correctly.
4. Also, see Microsoft KB Article 817379 for information on configuring the Exchange virtual directory. See this link: http://support.microsoft.com/default.aspx?scid=kb;en-us;817379
5. See Error message when you try to synchronize a mobile device with Exchange Server 2003: "HTTP_403". Link: http://support.microsoft.com/kb/916958/en-us
6. XCSI/PRE/E2K3/Unable to synchronize with Exchange server using Active Sync. See this link: http://support.microsoft.com/kb/924216/en-us
Possible Cause:
A forbidden HTTP communication or protocol was used.
- OR -
Your account does not have permission to sync with your current settings. Contact your Microsoft Exchange administrator.
Possible Resolution:
Remove the item from the synchronization list.
1. The Microsoft-Server-ActiveSync virtual directory on your server is configured to require SSL and you are using a device without SSL.
2. The Exchange virtual directory on your mailbox server is configured to require SSL.
3. This error could occur if host headers are being used and the request goes to the wrong Web site.
User Action:
1. a. On your Pocket PC 2003-based device, click Start, ActiveSync, Tools, Options, Server and check the box “This server uses an SSL connection”.
2. On your Smartphone 2003-based device, click Start, ActiveSync, Menu, Options, Server Settings, Connection and check the box “This server uses an SSL connection”.
3. Verify that host headers are configured correctly.
4. Also, see Microsoft KB Article 817379 for information on configuring the Exchange virtual directory. See this link: http://support.microsoft.com/default.aspx?scid=kb;en-us;817379
5. See Error message when you try to synchronize a mobile device with Exchange Server 2003: "HTTP_403". Link: http://support.microsoft.com/kb/916958/en-us
6. XCSI/PRE/E2K3/Unable to synchronize with Exchange server using Active Sync. See this link: http://support.microsoft.com/kb/924216/en-us
