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Error Code: 85010002
Possible Cause:
An unauthorized HTTP communication or protocol was used.
- OR -
Unable to connect to sync server due to authentication failure. Check your connection configuration.
- OR -
Access was denied. Check your server username and password in ActiveSync Options.
Possible Resolution:
The credentials provided to access the server are incorrect or you are not enabled for synchronization or your password has expired.
User Action:
1. On the device, go to ActiveSync, Tools, Server, verify that the server name is correct.
2. Click on Advanced and verify the username, password and domain information.
3. Please contact your administrator and make sure that you are enabled for synchronization.
Possible Cause:
An unauthorized HTTP communication or protocol was used.
- OR -
Unable to connect to sync server due to authentication failure. Check your connection configuration.
- OR -
Access was denied. Check your server username and password in ActiveSync Options.
Possible Resolution:
The credentials provided to access the server are incorrect or you are not enabled for synchronization or your password has expired.
User Action:
1. On the device, go to ActiveSync, Tools, Server, verify that the server name is correct.
2. Click on Advanced and verify the username, password and domain information.
3. Please contact your administrator and make sure that you are enabled for synchronization.
