Home
Error Code: 80072F0D
Possible Cause:
The security certificate on the server is invalid. Contact your Exchange Server administrator or ISP to install a valid certificate on the server.
Possible Resolution:
This issue occurs because an intermediate certification authority (CA) certificate is not present on the device or on the Exchange Server server with which you are synchronizing.
Windows Mobile-based devices do not generally contain intermediate CA certificates in their certificate store. Internet Information Services (IIS) will send the whole certificate chain to the device. However, IIS will do this only if it can verify the whole chain. By default, the device does not contain these certificates. Therefore, the server must send them. The device must contain only the root certificate in its certificate store.
Frequently, this issue occurs with GoDaddy certificates because either the root CA certificate or the intermediate CA certificate is missing from the certificate store on the server that is running Windows Server 2003.
Frequently, this issue occurs with VeriSign certificates because the intermediate CA certificate in the certificate store on the Windows Server 2003 server is expired.
User Action:
1. See Error message when you try to synchronize a Windows Mobile-based device by using Exchange ActiveSync for Exchange 2003 or for Exchange 2007: "Synchronization failed". Link: http://support.microsoft.com/kb/927465/en-us
2. See Error message when you use ActiveSync to synchronize a Windows Mobile 5.0-based device: "The security certificate on the server is invalid". Link: http://support.microsoft.com/kb/915438/en-us
Possible Cause:
The security certificate on the server is invalid. Contact your Exchange Server administrator or ISP to install a valid certificate on the server.
Possible Resolution:
This issue occurs because an intermediate certification authority (CA) certificate is not present on the device or on the Exchange Server server with which you are synchronizing.
Windows Mobile-based devices do not generally contain intermediate CA certificates in their certificate store. Internet Information Services (IIS) will send the whole certificate chain to the device. However, IIS will do this only if it can verify the whole chain. By default, the device does not contain these certificates. Therefore, the server must send them. The device must contain only the root certificate in its certificate store.
Frequently, this issue occurs with GoDaddy certificates because either the root CA certificate or the intermediate CA certificate is missing from the certificate store on the server that is running Windows Server 2003.
Frequently, this issue occurs with VeriSign certificates because the intermediate CA certificate in the certificate store on the Windows Server 2003 server is expired.
User Action:
1. See Error message when you try to synchronize a Windows Mobile-based device by using Exchange ActiveSync for Exchange 2003 or for Exchange 2007: "Synchronization failed". Link: http://support.microsoft.com/kb/927465/en-us
2. See Error message when you use ActiveSync to synchronize a Windows Mobile 5.0-based device: "The security certificate on the server is invalid". Link: http://support.microsoft.com/kb/915438/en-us
