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Error Code: 80072EFD
Possible Cause:
The attempt to connect to the server failed because a connection to the network was not detected.
- OR -
Synchronization failed. Information cannot be synchronized because a connection to the network was not detected. Check your device connection settings
Possible Resolution:
If using a desktop passthrough connection to synchronize to an ActiveSync server, make sure that the device is in the cradle or otherwise connected to the desktop computer. If using a wireless connection to the desktop computer, verify that the connection settings are configured correctly. Try again after verifying the server name, user name, and password. Also, try contacting the server administrator.
1. There is no connectivity to the server
2. A certificate is not installed on the server.
3. The configuration settings on the device for Exchange ActiveSync are incorrect.
User Action:
1. If you are using desktop pass through, make sure the device is in the cradle. If you are using an 802.11 card, make sure the connection settings are configured correctly. Check to see if your device has a valid IP address. Verify that you have Internet connectivity by browsing a Web site. Freeware utilities are available for Windows Mobile-based devices to assist in determining your IP address and verifying basic network connectivity.
2. If you are using a Windows Mobile 2002-based device, install a valid certificate on the server.
3. Verify that you have entered the server name correctly on your device. If you have a front-end/back-end configuration use the name of the front-end server and not the mailbox server.
Possible Cause:
The attempt to connect to the server failed because a connection to the network was not detected.
- OR -
Synchronization failed. Information cannot be synchronized because a connection to the network was not detected. Check your device connection settings
Possible Resolution:
If using a desktop passthrough connection to synchronize to an ActiveSync server, make sure that the device is in the cradle or otherwise connected to the desktop computer. If using a wireless connection to the desktop computer, verify that the connection settings are configured correctly. Try again after verifying the server name, user name, and password. Also, try contacting the server administrator.
1. There is no connectivity to the server
2. A certificate is not installed on the server.
3. The configuration settings on the device for Exchange ActiveSync are incorrect.
User Action:
1. If you are using desktop pass through, make sure the device is in the cradle. If you are using an 802.11 card, make sure the connection settings are configured correctly. Check to see if your device has a valid IP address. Verify that you have Internet connectivity by browsing a Web site. Freeware utilities are available for Windows Mobile-based devices to assist in determining your IP address and verifying basic network connectivity.
2. If you are using a Windows Mobile 2002-based device, install a valid certificate on the server.
3. Verify that you have entered the server name correctly on your device. If you have a front-end/back-end configuration use the name of the front-end server and not the mailbox server.
